Refund Policy

This Refund Policy describes how Concrete Art Lab, a brand owned by NOVA DIGITAL INFO LLC ("we", "us", or "our"), handles refunds for products purchased through concreteartlab.com (the "Site").

All of our products are digital products, including online courses, ebooks and downloadable materials. Because these products are delivered electronically and are accessible immediately after purchase, the following terms apply.

30-Day Satisfaction Guarantee

We want you to be satisfied with your purchase. You may request a full refund within thirty (30) days of your purchase date, for any reason. After this 30-day period has passed, purchases are considered final and are no longer eligible for a refund, except where required by applicable law.

How to Request a Refund

To request a refund within the eligible period, please contact us at info@concreteartlab.com with the email address used at the time of purchase and your order number. Once your request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within the timeframe set by the payment provider.

Exceptions and Limitations

Because our products are digital and delivered immediately, we reserve the right to deny refund requests that fall outside the 30-day guarantee period. We also reserve the right to refuse refunds in cases where we identify abuse of this policy, including but not limited to repeated purchases and refunds of the same product, or evidence that the product has been fully downloaded, copied, redistributed or otherwise exploited.

Statutory Rights

Nothing in this Refund Policy is intended to limit any statutory rights you may have under the consumer protection laws applicable in your country of residence. Where mandatory local law provides for refund or withdrawal rights that exceed those described here, those rights will apply.

Contact

If you have any questions about this Refund Policy or wish to request a refund, please contact us at:

NOVA DIGITAL INFO LLC
Email: info@concreteartlab.com